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"Fashion is the armor to survive the reality of everyday life."
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FAQ
Return Policy – El Charmeur
We want you to love your purchase from El Charmeur. If for any reason you are not completely satisfied, you may return your item(s) within 14 days of receiving your order for an exchange or refund.
How can I place an order?
Simply select your favorite items, choose your size and color, add them to your cart, and proceed to checkout. Follow the steps to complete your payment — it only takes a minute.
Can I return or exchange my order?
Yes, you can return your items within 14 days of delivery. Products must be unworn and with original tags attached. Simply fill out our return form or contact us at elcharmeurfashion@gmail.com
What are the shipping costs?
We offer free shipping on all orders — no hidden fees.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How do I know which size to choose?
You can find our size guide on each product page. Still unsure? Reach out to our team — we’re happy to help you find the perfect fit.
Are your products sustainable or high quality?
Yes. Each piece is carefully selected for its quality, comfort, and timeless design. We value durable materials and craftsmanship that lasts season after season.
Any other questions?
You can contact us through our contact page! We will be happy to assist you.